Terms and Conditions

Terms


Items (in stock) are dispatched as soon as payment has been cleared and delivery to major States and Territories and surrounding areas is typically 2-7 working days. For delivery to remote or rural areas please allow a further 2 working days. There is no weekend or Public Holiday delivery anywhere in Australia.

 

Shipping


La Petterie uses Australia Post to deliver goods Australia wide. The delivery fee is calculated on the weight, dimensions and destination postcode of the parcel. All parcels are shipped via standard Australia Post from Victoria 3222.

Once you have become a member of the La Petterie shop, the delivery fee or shipping cost for your order can be calculated at any time prior to checkout or purchasing. You have the ability to monitor the progress of your order from purchase to delivery. 

La Petterie offers "free" shipping for orders over $100 in Victoria and free for all orders over $150 in all other Australian states or territories.

Returns and Refunds


La Petterie will exchange any faulty item within 14 days of receipt of delivery and delivery charges will be covered by La Petterie. Delivery date is considered to be 4 business days after the date of dispatch. 

Return of non-faulty items may be made within 7 days of receipt of delivery, however La Petterie will not cover delivery costs and a 10% restocking fee is applicable.

To exchange products, the goods must be returned in their original unopened packaging and be fit for resale. Goods that have been opened, used, tags or packing/instruction manuals removed, or goods sold on a "no return basis" cannot be returned, unless faulty. Return of special order items such as dog coats is at the discretion of La Petterie. Please ensure you measure your dog as accurately as possible and if you have any concerns prior to purchasing please drop us a line to avoid incorrect sizing.

Cancellation of an order


If you have reconsidered and wish to cancel or change your order, please call La Petterie directly on 03 5258 5441 or email info@lapetterie.com.au .  This must be done within 24 hours of the order.